Welcome to   https://mrkrystal.com/ . These Terms and Conditions govern your use of   https://mrkrystal.com/  and the purchase of products from our platform. By accessing our website and making a purchase, you agree to abide by these terms. Please read the following carefully:

1.    Scope of Agreement:

• These Terms and Conditions constitute a legally binding agreement between you and   https://mrkrystal.com/
   

2.    Product Information:

• We strive to provide accurate and up-to-date information regarding our products, including descriptions, prices, and availability. However, we do not warrant that all information is error-free, complete, or current.

3.    Order Acceptance:

• Your placement of an order on our website constitutes an offer to purchase the selected products. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in pricing or product descriptions, or suspicion of fraudulent activity.

4.    Payment:

• All payments are processed securely through our payment gateway. By providing your payment information, you authorize us to charge the total amount of your order, including applicable taxes and shipping fees, to the provided payment method.

5.    Shipping and Delivery:

• We aim to process and ship orders promptly. However, delivery times may vary depending on factors beyond our control, including shipping carrier delays and destination location.
• Our shipping and delivery policies are outlined in the Shipping section of our website. By placing an order, you agree to the terms and conditions of our shipping and delivery policies.  
•  Freight Charges: Quoted based on the port and destination.
•  Once the order is placed, delivery takes 5–7 business days within India and 12–15 business days for international shipments.
  

6.    Returns and Refunds:

 At Mr. Krystal, customer satisfaction is our top priority. Each product is carefully crafted and inspected before shipping. However, if you are not fully satisfied with your purchase, please review our return and refund terms below:

                                           Returns

• Returns are accepted only in the case of:
   
  • Damaged or defective products upon delivery
     
  • Incorrect item received
     
• You must notify us within 48 hours of delivery with photo/video proof.
   
• Returned items must be unused, in original packaging, and in the same condition as received.
   
• Custom or made-to-order products are non-returnable.
   

                                          Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   
• If approved, the refund will be processed to your original method of payment within 7–10 business days.
   
• Shipping charges are non-refundable.
   

7.    International Orders

• Due to high logistics costs and customs policies, international orders are non-returnable unless the item is damaged during transit.
   
• Any customs duties or import taxes are the responsibility of the buyer and are not refundable.
   

8.    How to Initiate a Return

To initiate a return, please contact our support team at info@mrkrystal.com with your order number and issue details. Our team will guide you through the process.Please refer to our Refund Policy for information regarding returns and refunds.

9.      Intellectual Property:

• All content, trademarks, logos, and other intellectual property displayed on our website are the property of   https://mrkrystal.com/  or our licensors. You may not use, reproduce, or distribute any content without prior written consent.

10.    Limitation of Liability:

• In no event shall   https://mrkrystal.com/  its directors, officers, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the purchase of products.

11.    Indemnification:

• You agree to indemnify and hold harmless https://mrkrystal.com/  and its affiliates from any claims, losses, damages, liabilities, and expenses (including legal fees) arising out of or related to your violation of these Terms and Conditions or your use of our website.

12.    Changes to Terms:

• We reserve the right to update, modify, or revise these Terms and Conditions at any time without prior notice. It is your 

                      responsibility to review the terms periodically for changes.

13.    Contact Information:

• For inquiries regarding our Terms and Conditions, please contact us at info@mrkrystal.com.

By using our website and making a purchase, you acknowledge that you have read, understood, and agreed to abide by these Terms and Conditions.